01
You send us your Google Business Profile link
That is the whole ask. Two minutes of your time. We handle the setup, the message templates, the compliance rules and the connection to your systems.
How reputation management works
How Review Optimiser works. Live in 48 hours, then it runs itself.
Review Optimiser is a done-for-you review management service, not software you have to run. You give us two minutes. We build and operate the whole system: automated review requests, professional replies, monitoring, and weekly reporting. Most businesses are live within 48 hours and see their first fresh reviews inside a week.
The six steps of your review management service
02
We build your review request system
Automated review requests go out by SMS and email at the moment the job is fresh in a customer's mind, written in your voice and branded to your business.
03
We ask every customer, then follow up
A 14-day intelligent follow-up sequence catches the people who meant to leave a review and forgot. Unhappy customers are routed privately to you first.
04
We reply to every review, in your voice
Good or bad, each review gets a considered, on-brand reply. Google rewards businesses that respond, and customers read the replies more closely than the reviews.
05
We show the proof on your website
A live review widget puts fresh, verified social proof in front of every visitor, so the trust is built before anyone picks up the phone.
06
You get one plain-English briefing each week
New reviews, rating movement, Google Maps ranking and AI search visibility. No dashboard to learn, no login to remember.
"We only just started, so I can't speak to long-term numbers yet. What I can say is the setup was genuinely easy. Two minutes on my end and their team took over everything else. No dashboard to learn, no admin sitting on my to-do list. It's early, but so far it's been exactly what they promised."
Erin, Owner
Cosair · cosair.com.au
"Getting started was simpler than I expected. I sent through what they asked for and didn't have to think about it again. It's still early days for us, but knowing our reviews are being looked after in the background takes one more job off my plate. That alone made it worth trying."
Franz, Owner
Zolo · zolo.com.au
What automated review requests actually look like
Timing
Requests go out while the work is still fresh, which is when people are most willing to write something generous.
Tone
Written in your voice, not a template. Short, human and easy to answer from a phone in under a minute.
Protection
Frustrated customers reach a private feedback path first, so you get the chance to make it right before it becomes public.
Want the numbers first? Start with a free business review audit, or see pricing for reputation management.
"We've been in business for over 15 years, so trust means everything to us. Our reputation is built on word of mouth, but we knew that wasn't enough anymore. With AI changing how people search and decide, we needed to be visible in places we couldn't even see. Review Optimiser made sure our reviews stay current, and knowing that our visibility across Google and AI search is being tracked in the background is a real relief. We connected once and they took care of the rest."
Simon, Owner
Made in Italy · madeinitaly.com.au